Return Policy

At DONA DONY, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you may request a return within 14 days of receiving your order, subject to the conditions outlined below.

Eligibility for Returns

To be eligible for a return, the item must:

• Be returned within 14 days of receiving the order.
• Be unused, unworn, and unwashed.
• Be in its original condition, with all original tags and labels attached.
• Be returned in the original packaging where applicable.
• Not show any signs of damage, stains, makeup, perfume, deodorant, or other marks.

Items that do not meet these requirements may be rejected and returned to the customer.

Non-Returnable Items

For hygiene and safety reasons, certain items may not be eligible for return if they have been worn, washed, or used.

Any item marked as final sale or non-returnable at the time of purchase cannot be returned unless it arrives damaged or defective.

How to Request a Return

To request a return, please contact us within 14 days of receiving your order through our customer service channels and provide:

• Your order number
• The item(s) you wish to return
• The reason for the return

Our team will provide you with the necessary return instructions.

Please do not send an item back without contacting us first, as unauthorized returns may not be accepted.